DELIVERIES AND RETURNS

Delivery

 

Currently I only ship to the UK.

Standard delivery costs £3.40 by Royal Mail (normally estimated 3-5 working days). Delivery for orders over £55 is free and should take about 3-5 working days.

If you need it faster, please choose an alternative at check out or contact rachel@beplanetkind.co.uk directly.  First class (£4.50) is estimated at 2-3 days and next day delivery  (£7) are both offered.

Pick up via collection from east Norwich is free and local delivery may be possible but please get in
contact before ordering to check.

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Timescales

I'll endeavour to get all orders out and to you within 7 posting days, however at busy times this can vary, as can the postal service speed. If there any problems with product availability I will contact you so that you can decide what to do. 

Proof of posting is obtained and I'll deal with any claims if your item is not received. Royal Mail may need confirmation from you that delivery has failed.

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Packaging - re-used, recyclable or biodegradable

 

Be Planet Kind use paper tape and reused, recycled, FSC accredited or biodegradable packaging to send out your orders. 

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Payment 

Payment can be made by credit or debit card through Wix payments or via Paypal. Payment must be received before dispatch of your order. 

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Any problems?

Please let me know if you have any feedback or are not satisfied with your order and I will rectify this for you.

If you change your mind about any items and wish for a refund, please return any unopened and unused product to us. You will need to package the item securely and cover the cost of suitable return postage. I suggest you get proof of postage. Once the item has been received, a refund (minus original shipping) can be made. 

 

 

 

YOUR PRIVACY

To process your order we need you name, address and email address.   This will then be used to confirm your order and keep you up to date.  I also take a phone number in case I need to contact you quickly regarding any problems with your payment or order. If you wish to receive promotional emails, please sign up to the mailing list when you check out or email me directly requesting this. Personal information will not be sold to any third parties.

 

We also collect device information. To read our full policy please visit the Privacy page.

 
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