What data do we collect?
When you visit the website, we receive, collect and store any information you enter or provide us in any other way. Information about your web browser, IP address, time zone, and some of the cookies that are installed on your device are collected automatically. In addition, we may collect; login; e-mail address; password; computer and connection information and purchase history. We use software tools such as Google Analytics to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How do we collect the data?
We collect data when you visit our website, when you send a message through a contact form, when you purchase a product in your store, or when you subscribe and click through to our newsletter. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Automatically-collected information about your web browser, IP address, time zone are collected via the following methods:
“Cookies” - These are data files that are placed on your device or computer and often include an anonymous unique identifier. To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, referring/exit pages, Internet service provider browser type and date/time stamps.
“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Why we collect personal information and how we use it
Personal information relates to both information about you and information collected from your device.
We collect your site visitors' personal information (PI) so that we can:
process and deliver your order, arrange delivery and send confirmation.
inform you of promotions or products that may interest you via our marketing campaigns
create an account with a login and collect loyalty points
contact you quickly via phone regarding any problems with your order or payment.
provide you with ongoing customer assistance and technical support
contact you with general or personalised product and service-related notices and promotional messages in line with the preferences you have shared with us
to provide and improve our services (e.g by generating analytics about how our customers browse and interact with the site)
to assess the success of our marketing and advertising campaigns
to screen our orders for potential risk or fraud.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Please email email@example.com if you would prefer not to receive certain types of communication.
We may contact you to notify you regarding your account/order, to troubleshoot problems with your account/order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company or products, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. To find out more about how cookies work, visit https://www.allaboutcookies.org/ for a simple explanation.
Sharing your data
Retention of Data
Any paper records will be kept in a locked file and destroyed securely once the order has been processed and received, or after 30 days, whichever is longest. When you place an order through the Site, we will maintain your order information for our records unless and until you ask us to delete this information.
Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at firstname.lastname@example.org or send us mail to Be Planet Kind Ltd, 9 Broom Avenue, Norwich, NR7 0BA.